Terms & Conditions

Ordering
– All prices are excluding delivery charges.
– Cake designs are subjected to slight variations and availability of decorative accessories.
– Food colour and decorations may be subjected to slight variations from actual product due to possible discrepancies in photo to screen resolution.
– Fresh fruits are seasonal and sweetness cannot be assured.
– We reserve the rights to substitute, change, accept or reject any orders.

 

Cancellation / Change of Date
As all our cakes, bento and catering are specially prepared for your order, our chef take great effort to prepare the ingredients and artwork. As such, we do not encourage any last minute cancellation. However, cancellation of order is permitted under the following conditions:

7 days before Date of Collection/Delivery: 90% Refund OR Postpone Order
6 days – 4 days before Date of Collection/Delivery: 50% Refund Or Postpone Order
3 days before Date of Collection/Delivery: No Refund and No Postpone Order

Kindly contact us at +6017-3380 098   or  +6016-3492 886 to process your cancellation. Please note that refund of payment may take up to 2-4 weeks for us to process. Postpone of order must not be later than 2 months from date of purchase.

 

Exchange
Items sold are not exchangeable.

 

Changes in order
Any changes pertaining to the order must be made at least 48 hours before delivery.

 

Substitution
Substitution may be necessary to ensure your order arrives on time. PassionFood will substitute a similar element of equal or greater value.

 

LOCAL DELIVERY: GENERAL ORDERS
RM5 – RM20 delivery fee will be applicable to each cake or bento sets order per delivery location within Johor Bahru Area based on the distance from PassionFood. Flat rate RM80 delivery fee will be applicable to each “Buffet Take Away” order per delivery location within Johor Bahru Area. When placing your order, please identify the date on which your order is to be delivered.

 

CHOICE OF DELIVERY SCHEDULE:
10am – 2pm
2pm – 6pm
In the event that there is no recipient at the delivery destination to receive the cake or buffet, the cake or buffet will be returned back to our outlet for resend subjected to redelivery fees for cake or bento sets redelivery and RM80 for buffet redelivery. No requests for refund will be entertained due to the perishable nature of our products. Refusal of any item by the recipient will still be considered as delivered and no refund will be made. Products must be checked and shall be deemed accepted if no queries are raised immediately upon delivery.

 

SAME DAY DELIVERY
Same day deliveries are subject to availability of product(s) and delivery schedule. Do contact us at +6017-3380 098 or +6016-3492 886 to enquire before making your purchase through our website. There will be NO REFUND for purchases made before confirmation with our staff.